Shipping
 Important Holiday Shipping Dates (updated 12/1/23)
Frequently Asked Questions on Shipping Certain weight based items, such as tables, robots, furniture items, large bags, surrounds may have a subsidized shipping surcharge, because of the high shipping surcharges incurred. In these instances, we notify you in product description that free shipping may not be available . Please understand that it our goal to offer free shipping on all products. Where that is not possible, we absorb us much of the shipping charge as possible. To Calculate the shipping charge: 1. Click LOGIN from the top of the page. 2. Open a new member account. It is free and don't need a credit card. 3. Add the product to the shopping cart. 4. Check out. 5. Provide the address where you want to ship the items. 6. Check out. 7. On the third page of the check out process called SHIPPING OPTIONS, you can see the shipping charge. 2. When do you ship my package?
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Shipping USA Free Standard Shipping in USA for orders over $50. For orders under $50 there is a $5.00 charge. This formula applies to almost all products in our inventory. There are a few weight-based items, such as Robots, where shipping fees may apply; your shopping cart will show these rates prior to checkout. USPS First Class: Shipping times are generally 3-7 days. USPS Priority: $8 Charge. Priority rates may be more depending on the weight. Shipping times are generally 1-3 days. USPS Priority Mail Express: $24. Express rates may be more depending on the weight. Shipping times are generally 1-3 days. If you need your package "next day" please email or text us so that we can accommodate or respond if it is not possible. UPS Ground: We now offer UPS Ground shipments. Shipping time is 1-7 days. UPS 3 day Select; Second Day Air, Overnight. Contact us by the text of email for rates. Rates vary depending on weight. Shipping Canada Shipping to Canada from the USA is considered an international shipment subject to duties and customs clearance. The cost of shipping is also substantially higher. Accordingly, First Class International:
Priority or Expedited Shipments:
Because we use flat rate shipping metrics, we will likely have to charge you extra for certain weight-based items such as robots, nets, table tennis tables. If you are buying heavy items, please contact us prior to purchase. Shipping times. Generally 5-7 days longer for shipments than in the USA. If you need something expedited, contact us. UPS sometimes can deliver faster and we have that shipping option available Duties: You will be subject to any duties levied. International Shipments Unfortunately, if you dont have a USA or Canada Postal Code, our shopping cart cannot yet process online orders. However, we can and often ship internationally. We do it by building your shopping cart and sending you a custom invoice. Our shipping rates are reasonable. The process is as follows:
We often ship international orders. Please try us! |
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Lost Packages
If your package is lost:
- Contact us immediately so we can begin a search with the carrier to determine if the items were misdelivered. Please note that USPS and UPS use geolocators to assess the exact drop-off location. We will also give you the package color and type to assist.
- Visit your local post office, if the package was delivered by USPS. The local post office can be very resourceful in recovering your package.
- Allow a few days for the carrier to respond.
- Check your house or area where the package was delivered to see if it was misplaced.
If your package is still lost and there was no signature for the package, we will require the following before we can issue you a replacement or refund.
- Please give us the number of the local police department or precinct.
- We will contact them and obtain a lost package / stolen property police report. We will fill it out and email it to you for your signature. Email it back to us and we will file the report with the local police department.
- Once the above is done, we will issue you a refund for the lost / or stolen property.
We go through the above process to ensure that if there is a possibility that the package was stolen, the proper authorities are notified. We are also a small business, and lost stolen packages are very costly for us. We take every effort to recover it. Thanks for your understanding.