Expert Shipping Know‑How at TableTennisStore
|
Time to read: 2 min
Get your gear fast, safe, and with full transparency. Here’s how we ship from www.tabletennisstore.us to all our players, whether they reside in the USA, or overseas.
Padded, Compact Packages
- Every order is carefully packed and protected for a safe, secure delivery.
USA Shipping
- We optimize speed by selecting the best lane and carrier per shipment.
Carriers: USPS, UPS, and occasionally FedEx.
Have a preference? Add it to your order notes—we’ll accommodate whenever possible.
Tables and Other Heavy Items
- We manage end‑to‑end freight from warehouse to delivery.
- You’ll work directly with us as your single point of contact for a smooth, efficient drop‑off.
International Shipping
- Powered by Shopify Markets-You can shop in your language and currency across 120+ countries.
Add items to the cart to see taxes/duties calculated upfront before you pay.
Transparent pricing and fast global delivery.
Alaska, Hawaii, and Puerto Rico
- We ship small parcels and heavy items (LTL freight) to these locations.
Freight partners: Odyssey and Crowley Logistics.
Need a table? Message us via homepage chat or email for a competitive quote.
FAQ
What is your free shipping offer?
Free shipping on U.S. orders $60+ (excludes select heavy items; you’ll be notified before checkout). We reserve the right to charge shipping on a few heavy products.
How fast do you process orders?
Processing is 6–24 hours. Orders placed by 2:00 PM EST typically ship the same business day; after the cutoff, they ship the next business day.
Where do you ship from?
We ship out of Westchester County, New York.
Which carriers do you use?
We ship with USPS Ground Advantage, USPS Priority Mail, UPS Ground, UPS 2nd Day, UPS Next Day, and FedEx Ground.
Do you offer expedited shipping?
Yes. USPS Priority Mail, USPS Express Mail, UPS 2nd Day, and UPS Next Day are available for most items at checkout.
Do you ship internationally?
Yes- to countries supported by the Shopify Markets platform. Duties/taxes and available services are shown or confirmed at checkout (varies by destination).
Do you ship to PO boxes or APO/FPO?
Yes- eligible items ship via USPS to PO and APO/FPO addresses. Oversized/freight items require a physical street address.
How do you ship ping pong tables?
All table tennis tables will ship LTL freight. Delivery is curbside to first threshold (e.g., garage). We arrange our own shipping and will provide tracking and appointment scheduling in advance. Allow 3-9 days for delivery. Contact or chat with us in advance and we will answer all questions concerning the delivery process for table tennis tables and items over 70 lbs. White‑glove assembly is available in the New York Metropolitan area and select locations around the USA-please call us in advance for a quote. Tables ship via freight with curbside delivery. The carrier will contact you to schedule delivery. Lead times and upgraded “white‑glove”/inside delivery may be available by quote- contact us for details.
Can I track my order?
Yes. You’ll receive a tracking email when your order ships. You can also check status via your account.
Do you ship backorders/preorders separately?
Yes. In‑stock items ship first; backorders/preorders ship separately when available.
What is your return policy?
Most new, unused items are returnable within 30 days. Custom Assembled Rackets are not returnable. Shoes may be returned within 30 days; a $15 restocking fee applies. Return shipping is paid by TableTennisStore except for table tennis tables.
What if my order arrives damaged?
Report damages within two days of delivery. Keep all packaging, take photos, and contact orders@tabletennisstore or 917-873-0075 for assistance.
Do you offer same‑day shipping?
Yes- orders with in‑stock items placed before 2:00 PM EST typically ship the same business day.
Questions? Visit www.tabletennisstore.us and reach us via live chat or email—we’re here to help.
