1. Overview

At TableTennisStore, we want you to be satisfied with your equipment. If you are not completely happy with your purchase, we accept eligible returns for an exchange or store credit. We strive not to issue cash or credit card refunds to the original payment method whenever possible.

2. Return Window

• Returns must be initiated within 30 days of the delivery date.
• Items must be received at our warehouse within 45 days of the delivery date.

3. Eligibility & Condition

To be eligible for exchange or store credit, items must be in original, sellable condition.

• Paddles/Blades: Must be in original, unused condition. We cannot accept blades with rubber attached or glued.
• Rubber Sheets: Must be in original, unopened, sealed packaging. Once a vacuum-sealed package is opened, the rubber is considered “used” and is non-returnable.
• Tables & Heavy Equipment: Must be in the original packaging. If you have questions about returning a table, don’t hesitate to contact us by email before attempting to ship it, as this requires specific freight logistics.
• Clothing/Accessories: Must be unworn, unwashed, and include original tags.

4. Non-Returnable Items

The following items are final sale and cannot be returned for store credit:

• Items marked as “Final Sale” or “Clearance.”
• Gift cards.
• Custom-assembled paddles (where rubbers were glued to the blade at your request).
• Opened balls or used accessories.

5. How to Initiate a Return

1. Email: Contact us at orders@tabletennisstore.us with your order number, the item(s) you wish to return, and the reason. You can also reach us by voice or text at 914-873-0075.
2. Authorization: Once approved, we will issue a Return Merchandise Authorization (RMA) number.
3. Shipment: Pack your items securely, including the RMA slip. Use a trackable shipping service. We are not responsible for lost packages.

6. Return Shipping Label

• Standard Returns: TableTennisStore is responsible for providing a prepaid return label for all returnable items at customer request, except for orders that meet the following conditions:
  • A combined weight over 50 LBS (Table Tennis Tables, Robots, and large orders);
  • Shipped outside of the contiguous United States.
• Damaged/Incorrect Items: If you received a defective item or the incorrect item(s), please notify us within 14 days. Include photos of the damage, the products, and the packing slip and shipping label. We will provide a prepaid shipping label for these cases.

7. Store Credit Issuance

• Once your return is inspected, we will issue store credit to your customer account or via an e-gift card.
• Processing typically takes 3–5 business days.
• Store credit does not expire and cannot be redeemed for cash.

8. Exchanges

Wherever possible, we strive to make equal or upgraded exchanges. Exchanges are only possible when replacement inventory is available. If that inventory is not available, we will issue Store Credit.

9. Holiday Extensions

Purchases made between November 15 and December 25 are eligible for return through January 15, provided they meet all other eligibility criteria.

10. European Union Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification. To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

11. Cash or Credit Card Reimbursement in place of Exchanges or Store Credit

In certain cases, it may be more convenient for you to receive cash or credit reimbursement for your purchase. In these cases, please send the return items in your return envelope and notify us in advance of your return shipment, with tracking and insurance.

Updated August 26, 2026