We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@tabletennisstore.us Please note that returns will need to be sent to the address provided in your return authorization.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@tabletennisstore.us or via voice or text to 914-873-0075. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods or special orders or personalized items - such as custom made rackets, or blades that have been taken out of the box and rubber topsheets have been added. Additionally, table tennis tables, because of the high shipping costs cannot be returned.   If you have received such an item and are not happy with the purchase, contact us and we will work with you to create the best possible solution. 

Restocking Fees:   We reserve the right to charge a restocking fee for table tennis shoes of $15.  If you wish to have the restocking fee waived in advance, please give us the insole measurements of a shoe that already fits you in the order notes.  As long as this information is given to us prior to us shipping your table tennis shoes, we will waive the restocking fee.  Please watch our video on how to measure your shoe here  information  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  We often prefer to ship the exchange in advance and provide you with a return label with the item you want exchanged.  This simplifies and speeds up the exchange process for you. 

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Ben Nisbet 914-873-0075,, voice or text or via email at  orders@tableTennisstore.us