Returns

Our return policy allows for a 30-day window from the date of item receipt for return requests.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and with tags. It should also be in its original packaging and you must have the receipt or proof of purchase. 

Initiating a return is a simple process. Just contact us at orders@tabletennisstore.us and we'll guide you through the next steps. Please note that returns will need to be sent to the address provided in your return authorization.

For exchanges or partial exchanges, or partial returns, we’ll either send you a return shipping label at no charge, along with information on how you on how and where to send your package. 

For full returns without exchange, we request that you arrange your own shipping label.  Please include a note with the reason for the return in the package.

All returns should be shipped to - TableTennisStore, Returns, Attn BNisbet, 34 James Ct, Mahopac NY 10541.  

You can always contact us for any return question at orders@tabletennisstore.us or via voice or text to 914-873-0075. 

Damages and issues

 At TableTennisStore, we are committed to your satisfaction. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions 

Custom Made Rackets:  All custom made rackets, because we have taken the items out of the original packaging, are not eligible for return, unless defective. If you have received a custom made racket, that you are not satisfied with, we would like to know, so please contact us.  

Table Tennis Tables:   Table Tennis Tables, because of their return high shipping costs are eligible for return, but the high shipping return costs, make other solutions more feasible.

If you have received a table tennis table and are not happy with the purchase, please. Contact us and we will work with you to create the best possible solution. Your satisfaction is our priority. 

 

Restocking Fees:   We currently do not deploy any restocking fees for returned items, including table tennis shoes that have a high return rate.  For Table Tennis Shoes, we do recommend, that prior to purchase you  give us the insole measurements of a shoe that already fits you in the order notes.  As long as this information is given to us before us shipping your table tennis shoes, we will waive the restocking fee.  Please watch our video on how to measure your shoe here. 

 

Exchanges

 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  We often prefer to ship the exchange in advance and provide you with a return label with the item you want exchanged.  This simplifies and speeds up the exchange process for you. 

 

European Union cooling-off period

 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 

 

If more than 15 business days have passed since we’ve approved your return, please get in touch with us at Ben Nisbet 914-873-0075, voice or text, or via email at  orders@tableTennisstore.us