FAQ Questions

 Qn. What brands of table tennis equipment do you carry?
Ans. We carry top brands: Butterfly, Cornilleau, der-materialspezialist, Donic, GEWO, Joola, Hallmark, Stiga, Tibhar, Victas, Xiom, and Yasaka. We stock tables, rackets, blades, rubbers, and shoes.

Qn. Where is TableTennisStore located?

• We operate in New York State, USA.
• Pro Shop: Inside Westchester Table Tennis Center, 175 Tompkins Ave, Pleasantville, NY (about 35 miles north of NYC). Open Monday–Friday, 4:00–9:00 p.m. ET.
• Fulfillment: Daily operations are 20 miles away. We can usually deliver any item to the Pro Shop within 24 hours. If you want to see or test something specific, please schedule an appointment.
• Warehouses: Elmsford, NY, and Whitehall, PA.

3. Do you offer racket assembly services? Yes—free with purchases on our website or in-store. Services include:

• Custom Racket Assembly (buy one blade and one or two rubber sheets). Add this to your cart: https://tabletennisstore.us/products/free-custom-racket-assembly
• Blade sealing and varnish https://tabletennisstore.us/products/blade-sealing-service
• Rubber boosting service  https://tabletennisstore.us/products/table-tennis-rubber-boosting-service
• Mail-in racket program https://tabletennisstore.us/products/mail-in-racket-rubber-replacement-service?_pos=1&_sid=49c1118d7&_ss=r

Qn. Do you offer table assembly?
Ans. Yes. We provide white-glove, in-home table assembly in Southern NY, Long Island, and parts of Northern NJ and CT. Outside this area, our coach network may be able to help.

Qn. What if my package is lost or stolen?
Ans. Contact us right away. We’ll start a carrier trace using geolocation data. If it can’t be recovered, we’ll help file a police report and work on a fast replacement.
Tip: Use your exact USPS-registered address. Most carriers follow USPS formatting, and a precise address helps prevent loss and speeds delivery. Check your official address here: https://tools.usps.com/zip-code-lookup.htm?lang=en

Qn. Who owns TableTennisStore?
Ans. The store is owned by Ben Nisbet, a lifelong player and former Executive Director of USA Table Tennis. He runs it with his wife, Remy Nisbet, who leads e-commerce and strategy.

Qn. Do you run any free table tennis clinics?
Ans.Yes. Every Monday, 7:30–9:30 p.m., at Westchester Table Tennis Center. It’s free with a $10 day pass—a great way to learn, connect, and try new gear.
Outside our area? We’re closely connected with major clubs and can help you find a coach.

Qn. How much space do I need for a table tennis table?
Ans. A regulation table is 9 ft x 5 ft. For comfortable play, we recommend at least 19 ft x 12 ft. Smaller spaces can work for casual play.

Qn. Does TableTennisStore give back to the community?
Ans. Yes. We donate 5% of profits to American Youth Table Tennis, which offers free instruction to urban youth and supports over 1,500 participants nationwide.

Qn. Can I rent a table tennis table for an event?
Ans. Yes—please contact us to discuss availability, pricing, and details.

Qn. Do you sell table tennis robots?
Ans. Yes. We carry a wide range of robots at different price points to help you train solo and build consistency.

Qn. Is there a European Union return policy?
Ans. Yes. For items shipped to the EU, you may cancel or return within 30 days for any reason if the item is unused, tagged, and in original packaging. We do not provide return labels outside the U.S., so you’ll need to send the item back to us or have someone hand-deliver it to our Pro Shop.

Qn. Do you charge restocking fees on returns?
Ans. No restocking fees, including for shoes. To help manage return costs, we may suggest exchanges or store credit.
Shoe sizing can vary by style and manufacturer. We strongly recommend providing the insole measurement of a well-fitting shoe when you order. This helps us recommend the best size and reduce returns. Helpful video: https://www.youtube.com/watch?v=g0Zh7-e74yQ&t=5s

Qn. How fast do you process and ship orders?
Ans. We aim to process and ship in-stock orders placed by 5:00 p.m. ET the same business day. Orders after that, or on weekends/holidays, ship the next business day.
If you have a deadline, please text us or add it to the order notes so we can plan accordingly.

Qn. Can I pick up my order in-store?
Ans. Yes. Call us or order online and leave a note requesting Pro Shop pickup. We’ll contact you to schedule a convenient pickup time.

Qn. Do you deliver to hotels?
Ans. Yes, frequently. Provide the hotel’s exact address and your stay dates in the order notes.

• NYC hotels: Next-business-day delivery is typical; same-day service available for a $60–$75 fee.
• Outside the NYC area: Please allow 3–5 days.

Qn. Is your website pricing fair and in line with the market?
Ans. Yes. Our pricing follows manufacturers’ guidelines. If you see a discrepancy, let us know—we strive to price match when possible. 

Qn. Where can I find promo codes?
Ans. We post promo codes on our homepage and social media from time to time. For orders over $200 (excluding tables), you can call us to see if we can issue a one-time personalized coupon code. If you have any trouble, please call or text us.

Qn. Do you have an international phone number?
Ans. Yes. Our Business WhatsApp is +1-914-873-0075. WhatsApp and our online chat are the best ways to reach us from overseas.